How Xealth helped one health system automate post-surgical education, giving patients easier access to recovery guidance while reducing manual work
For patients recovering from plastic surgery, clear post-procedure education can help reduce complications and avoidable readmissions.
One health system used Xealth to automate delivery of recovery education following a clinical recommendation, replacing a manual process while concurrently giving patients easier access to the information they needed.
Clinical staff had been manually emailing educational content to patients following plastic surgery procedures. The process consumed staff time and made consistent delivery dependent on manual follow-up.
It also presented a broader clinical opportunity: Patients who understand their recovery instructions are better equipped to follow recommended care, recognize potential concerns, and know when to seek additional support.
The health system used Xealth to automatically deliver educational videos about plastic surgery procedures and recovery via email following a clinical recommendation.
Automation enabled the organization to provide consistent recovery education without requiring staff to manually distribute content to each patient. It also gave the care team visibility into whether patients completed the educational content.
The health system saw a reduction in post-surgical outreach to clinicians—suggesting patients were better equipped to find and use the information they needed during recovery.
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