How Xealth Automated Patient Follow-Up to Help One Health System Save ~$100K
Across seven emergency departments, one health system’s staff was spending significant time contacting patients after discharge—even though only a small percentage ultimately needed additional help.
Xealth helped automate that process so care teams could focus their attention where it mattered most.
Staff manually contacted recently discharged emergency department patients to determine whether they needed additional assistance.
The process was time-consuming and inefficient: Care teams found that only roughly 10% of contacted patients actually required help. Meanwhile, valuable staff resources were being diverted from patients with greater needs.
Xealth automated post-discharge outreach through questionnaires delivered by email and SMS.
When a patient indicated that assistance was needed, Xealth routed a message to the ambulatory care team for appropriate follow-up. Rather than calling every patient, staff could concentrate on the patients who actually needed their attention.
After implementing the automation with Xealth, the health system saved approximately $100,000 via staff efficiencies.
Automating the identification and routing process reduced unnecessary manual work, while allowing staff to spend more time helping patients with demonstrated needs.
