How Xealth helped a nationwide cancer care organization automate chemotherapy education, reduce manual work, and better prepare patients for treatment
One nationwide cancer care organization was relying on a fragmented, time-consuming process to deliver educational content to patients undergoing chemotherapy.
Before using Xealth, patient education for chemotherapy patients was delivered through a manual, fragmented process. Clinical staff had to initiate education individually, consuming valuable time while making it difficult to deliver a consistent experience at scale.
At the same time, many patients arrived feeling unprepared for treatment. The organization needed a more consistent approach that worked better for both patients and clinicians.
Xealth enabled clinical staff to automate and standardize delivery of custom educational content directly from the EHR.
Information could be delivered incrementally throughout the patient’s cancer journey, giving patients relevant education timed as they progressed through care. The automation also lifted the burden of staff having to manually initiate every interaction.
The new approach helped patients arrive better prepared for care while freeing clinical staff from time previously spent manually ordering educational content. One nurse described the new patient education delivery system as “the most amazing thing” they have seen at their health system.
The organization also reduced printing costs, calls, and messages to clinical staff, creating a more efficient education experience for patients and care teams alike.
