Scaling patient education: How Xealth helped one health system launch five surgical patient journeys in an average of 43 days
Surgical patients receive a significant amount of information before and after a procedure. One health system wanted to create a more continuous digital education experience—but managing multiple vendors made implementation complex and costly.
Xealth simplified delivery and helped the organization launch digitized journeys across multiple surgical specialties in weeks, not months.
Patients could become overwhelmed by the volume of information provided during an initial surgical consultation.
For the health system, that could contribute to same-day cancellations when patients failed to follow pre-operative protocols, repetitive questions for surgical coordinators, and inconsistent adherence to post-operative instructions.
The organization wanted to provide a continuous stream of digital education, but found implementation across multiple vendors complex and costly.
The health system turned to Xealth to simplify content delivery and create digital patient journeys spanning multiple types of surgery.
The approach also enabled clinical teams to see how much content patients had consumed before their procedures directly within the EHR.
Faster deployment—43 days, on average, from day one to implementation, for each of the five surgical patient journeys—enabled the system to begin improving patient communication and outcomes sooner. Visibility into content consumption also supports the organization’s ability to demonstrate compliance with Joint Commission certification standards.
