How Children’s Wisconsin Improved MRI Patient Readiness by 42% with Xealth
For procedures requiring sedation, something as simple as a missed fasting instruction can lead to a late cancellation, disrupting care for families and leaving valuable clinical capacity unused.
Children’s Wisconsin, a pediatric health system, used Xealth to automate the delivery of pre-visit education, helping families receive the information they needed directly on their devices and arrive better prepared for scheduled MRIs.
Patients undergoing MRIs with sedation are required to fast before their procedures. Preparation instructions were previously provided verbally by Children’s Wisconsin scheduling teams or made available within the patient portal.
Not every family remembered the verbal instructions or knew where to find them later. As a result, some patients ate before their appointments and could no longer safely undergo sedation, contributing to a high rate of late cancellations.
Xealth automated the delivery of essential pre-visit education through text and email, sending families preparation information directly to their devices ahead of their scheduled procedures.
By making critical instructions easier to access at the right time, the health system improved appointment readiness and reduced late cancellations associated with fasting errors.
The new approach helped families arrive ready for care Children’s Wisconsin while protecting valuable procedure capacity from avoidable late cancellations.
By automating with Xealth, 7,000 patients received automated preparation materials during the first six months and 99.8% of patients arrived fully prepared and properly fasted for their MRI.
