Digital health creates more value when it becomes part of care delivery—not another collection of add-ons
One Midwest health system had invested in digital programs across multiple important clinical needs including mental health, clinical nutrition, diabetes risk, and physical therapy. But disconnected workflows, disparate vendor portals, and streamlining patient communications made those programs difficult to scale.
Using Xealth as a central orchestration layer, the system brought digital interventions into existing clinical workflows and created a more unified approach to digital care.
The health system’s digital strategy had grown through individual pilot projects, creating a fragmented experience for both clinicians and patients.
Clinicians had to leave their EHR workflows and log into third-party portals to enroll patients in programs such as Omada. Patients received communications from different vendors that could feel disconnected from their health system. And engagement data remained in vendor silos rather than being readily available to clinicians during care.
To scale its digital strategy, the organization needed a way to bring these individual programs together without adding more complexity for patients or those who care for them.
Xealth created an EHR-embedded orchestration layer for digital interventions.
Providers could prescribe digital tools from within their existing workflow. Automated triggers could identify and invite appropriate patients to programs or deliver questionnaires and recovery instructions based on clinical events. These “smart triggers” reduced click burden for clinicians and providers.
Xealth also enabled information to flow back into the EHR, allowing clinicians to see relevant patient activity from digital programs during care.
The health system used this model across 10 integrated apps, including Omada for pre-diabetes, SilverCloud for mental health, Season Health for clinical nutrition, and MedBridge for physical therapy.
By using Xealth as its “digital front door”—where the EHR acts as the primary interface for all digital interventions—the health system realized:
- 2x higher enrollment for Omada when invitations were delivered from the health system’s provider through Xealth versus standard direct-to-consumer outreach
- 74.8% of patients with severe depression in the SilverCloud program showed improvement
- 70% of patients with severe anxiety in the SilverCloud program showed improvement
- A 73% patient interaction rate with MedBridge in pediatric populations
- 2–3 minutes saved per patient by embedding monitoring dashboards into the EHR rather than requiring clinicians to log into external sites
Together, these results demonstrate how bringing digital health partners into existing clinical workflows can help health systems scale their digital strategies without scaling complexity alongside them.
