Saving time while meeting joint commission requirements, increasing Press Ganey scores
Duke Health wanted to engage hip and knee replacement patients with educational videos that would enable better patient education, as well as satisfy Joint Commission requirements. Duke also wanted the ability to track to see what content resonates with this patient group.
Once the surgery is scheduled, the platform checks for co-morbidity rates. Duke leverages Xealth automation to send patients pre-op education videos aligned with Joint Commission criteria. Leveraging Xealth, Duke tracks what materials have been watched, engaging the Joint Navigator for alternative education if necessary. This allows for streamlined reporting across this patient group.
Results so far include more than 60% patient engagement, meaning patients have watched at least one video; 1,700 clinician hours saved; and Joint Commission requirements met. Clinicians have reported a decrease in readmissions and an increase in Press Ganey scores and attribute automatically sending patients this content and being able to verify engagement activity to achieving these results.
