Success Stories | MemorialCare

Making it easy for primary care providers to order behavioral health programs for patients


MemorialCare doubles enrollment in behavioral health program through primary care workflow integration

Challenge

MemorialCare, made behavioral health program SilverCloud available for patients, but promoted it via pamphlets and posters that encouraged patients to ask their clinicians about the program or sign up online. MemorialCare knew that mental health is tied to physical health, so it wanted to make it easier for clinicians to take the lead in recommending behavioral health care for patients and monitor their progress.

Solution

Xealth integrated SilverCloud into the clinical workflow, enabling clinicians to both enroll patients and access patient engagement with the program without leaving the patient record. Through Xealth, MemorialCare digitized what was a paper-based campaign, sending links so that patients could self-select their preferred program from options including anxiety, depression, sleep or stress.

Email open rates are nearly 80%, and link back to the patient portal, centralizing relevant information for the patient. Further results include:

  • Enrollment increasing 65%
  • 74% show improved PHQ-9s
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