Preparing patients for colorectal screening
Patients have multiple options related to colorectal screenings (CRC), and much time can be spent during an appointment discussing the plan—assuming the patient arrives and is prepared in the first place. Allina wanted to find an efficient way to prepare patients and encourage them to arrive informed and ready to discuss their procedure.
Allina leveraged Xealth s automation capabilities to send messages to patients in advance of appointments, resulting in a steady, gradual increase in colonoscopies scheduled and completed, which contributes to population health and quality goals. With an open rate of 60% and nearly 40% of messages clicked, providers are happy too, with a team member stating, “I really like how patients are reading the CRC SDM guide before their appointment with me and asking good questions.”
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.