Digitally enrolling patients in advance care planning classes
Challenge:
With all team members stretched, every minute in the day counts. Allina wanted to use technology to convert a manual, paper-based process of mailing letters to patients about advanced care planning into a digital outreach program. Not only would this save administrative time and resources, but also enable tracking of engagement in the outreach.
Solution:
Xealth replaced paper letters with emails and reminders, so that the admin leader could stop stuffing envelopes and give more focus to educating patients about their advance care plans. The outreach is still manual, as there are many checks prior to inviting a patient to enroll in advance care planning classes, but staff feedback to digitizing the process has been positive. The Allina Health advance care planning educator stated, (This process is) less stress, less time, and less cost. Thank you Xealth team for working hard to make this a seamless process. I love that I can attach order to ordering provider on both the order-only and letter encounters, makes so much more sense.”
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Challenge:
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
Solution:
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.