Digitally enrolling patients in advance care planning classes
With all team members stretched, every minute in the day counts. Allina wanted to use technology to convert a manual, paper-based process of mailing letters to patients about advanced care planning into a digital outreach program. Not only would this save administrative time and resources, but also enable tracking of engagement in the outreach.
Xealth replaced paper letters with emails and reminders, so that the admin leader could stop stuffing envelopes and give more focus to educating patients about their advance care plans. The outreach is still manual, as there are many checks prior to inviting a patient to enroll in advance care planning classes, but staff feedback to digitizing the process has been positive. The Allina Health advance care planning educator stated, (This process is) less stress, less time, and less cost. Thank you Xealth team for working hard to make this a seamless process. I love that I can attach order to ordering provider on both the order-only and letter encounters, makes so much more sense.”
