Connecting behavioral healthcare management beyond the
When patients are diagnosed with anxiety or depression, an online cognitive behavioral therapy (CBT) tool is often a practical solution for both the patient and the provider. However, not only is it time consuming to enroll a patient, after the patient enrolls in the program it can be difficult for a provider to keep tabs on the patient s progress. MemorialCare had been enrolling patients in SilverCloud, a behavioral health digital platform that supports the patients in between care touchpoints with their providers. SilverCloud includes close monitoring of their anxiety and/or depression via screening questionnaires, but there was no easy link between this information and the MemorialCare care teams.
Xealth took three steps to drive the success of this program. First by loading SilverCloud into Xealth s Digital Care in the EHR, providers can order SilverCloud for patients right from their workflow, and Xealth can track engagement rates, which are up to 80%. Next, Xealth includes SilverCloud patient reporting dashboards within Digital Care so providers can track progress from the same place they ordered the program, saving time. Finally, Xealth began to automatically send anxiety and/or depression screening questionnaires back to MemorialCare to include as part of the patient record held by MemorialCare.
Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.
The Speedy Roll-out of Video Visit Set-up Instructions Saves Appointment Time
Due to COVID-19, many visits were suddenly converted to virtual, prompting a large volume of patients and clinicians into unfamiliar video visit technology. Technical barriers can waste appointment time, or even intimidate a patient, causing a no-show.
UPMC quickly needed to distribute set-up instructions to all patients who had telemedicine visits scheduled, without burdening clinicians with additional work. Xealth automatically sent education materials to patients with telemedicine as the visit type.
UPMC first created a pdf, then an animated video, to assist patients in setting up their devices for their virtual visit. Rather than adding a manual process to clinics and asking administrators to send the information, Xealth quickly took the assets and distributed them based off the scheduling feed.